IBM was first established in Malaysia in June 1961 and, since then, has played a major role in delivering solutions to all types of Malaysian businesses. The company’s key strengths are its skilled and experienced IT personnel and its worldwide infrastructure of international offices and laboratories.

IBM Malaysia is a wholly-owned onshore subsidiary of IBM World Trade Corporation. The IBM Corporation is today one of the world largest and leading IT company.

Worldwide, IBM operates in some 170 countries and employs more than 400,000 people.

IBM Malaysia is proud to be a completely local organization in terms of expertise. 52% of our employees are women. The company is also heavily involved in developing local capability through a string of alliances. Its Business Partners represent IBM in almost all the country’s industry segments.

At IBM, you will have the opportunity to WORK FOR THE WORLD while achieving personal career satisfaction and reaching your individual dreams. You will make a difference… you might contribute on a grand scale or perhaps influence the life of a single individual.

Telco Wireless Fulfillment Customer Support (ITD-0346123)
(Selangor - Cyberjaya)

Responsibilities:

• Submit and handling orders information (all type of mobile devices such as PDA,Blackberry and all mobile related accessories) and transcribed into Telco Provider ordering systems (via ordering portal,email or telephone).
• Submits new orders to the carrier (Telco Provider) via portal, email, telephone in a timely manner and updates the order status in Fulfillment portal.
• Ability to manage a queue of orders to ensure they are submitted and completed in a timely and accurate manner.
• Resolve Telco provider questions with end user (pricing discrepancies, inventory availability challenges).
• Gather completion information from Telco provider and update fulfillment portal with required fields (mobile number, tracking number, etc.).
• Engage Telco Provider for completion information when not provided.
• Resolve Telco issues preventing orders from being completed.
• Validate order quality (100% of orders) after carrier submission.
• Performs the quality assurance on the submitted orders and resolve the issue if required
• Co-ordinates with the user via telephone and email to resolve pricing discrepancies, inventory availability challenges
• Cancels the order if the order cannot be submitted to the carrier as it needs more information and the user does not provide support
• Co-ordinates with the carrier for order completion information
• Updates the Fulfillment portal with order completion information
• Co-ordinates the order problem, if required with the following support teams for proper resolution.
• Escalating point of contact (client, carrier, internal) if required.
• Ability to prioritize tasks against service level agreements and strong experience in data/order entry.
• A new line of service resulting in a new phone number.
• Transfer an existing service from a personal/individual-liable plan to a corporate-billed plan.
• A new device and/or plan for an existing service.
• Change rate plan features for an existing service.
• Transfer existing service from one device to another.
• Transfer a service number from a corporate-liable plan to an personal/individual-liable plan.
• Permanently disable service for a specific number.
• Transfer service to another carrier.
• Temporarily disable service for a specific service number.
• Enable a service that is suspended.
• An accessory-only.
• Desire to learn and improve existing processes

Requirements:

• Candidate must possess at least a Bachelor's Degree or Professional Degree in Computing/ Engineering in Telecommunication, Business Administration, Corporate Communication or related.
• Preferable those candidates who have worked in Telecommunication industry
• Must have experience in Telco's (Mobile) ordering systems process and knowledge in mobile devices. Strong experience in data/order entry. Able to set priorities and adhere to SLAs.
• Required language(s): Fluent in English both written and spoken.
• Good communication, team leadership, able to work with minimal supervision.
• Problem Solving Skills.
• Must be willing and able to work at Cyberjaya.
• Must be willing to work by observing Canada & US Time Zone. .
• Applicants should be Malaysian citizens or hold relevant residence status.

Interested candidates,please click below to apply online via IBM Career Portal:

https://jobs3.netmedia1.com/cp/search_results.jsp

MORE THAN 10 NEW JOBS AT IBM MALAYSIA,,,APPLY NOW!!!!